The following is continually updated information about the status of known issues with Office 365 and Office 2016 at Indiana University.
| Issue | Description | Solution | Status | Last updated |
|---|---|---|---|---|
| On files synced with Microsoft OneDrive at IU and Microsoft Teams at IU via a client, the 'last updated' timestamp may not be reliable within a file explorer. | Because of the way that OneDrive and some other sync clients sync and upload files, the 'last updated' timestamp on a file synced to OneDrive may be inaccurate when viewed with a local file explorer. The timestamp in the web portal is accurate, though. | If you need to track the 'last updated' time of a file, use the web portal or another tracking method, rather than relying on the time stamps that appear in the file explorer. | Known issue | October 15, 2020 |
| When sharing files from Microsoft OneDrive at IU, email notifications about the share will not be sent to the recipient of the invitation if the sender is on Exchange 2013. | Because OneDrive utilizes Exchange Online to send email notifications about files shared in OneDrive, if the user sharing files has an Exchange account on Exchange 2013, an email notification will not be sent to the recipient of the sharing invitation. The permissions to the file or folder will still be added for the recipient. | This is no longer an issue once a user has been migrated to Exchange Online. | Known issue | August 6, 2020 |
| Error message in macOS: 'Your account doesn't allow editing on a Mac' | In macOS, Office 365 generates this error message if it didn't detect the correct license. | See View Only Your Account Doesn't Allow Editing on a Mac - Office 365 Error. | Known issue | April 13, 2020 |
| Sent and deleted messages from an additional account in Outlook go to the primary mailbox | In Outlook, when you send or delete a message from an additional account, the message isn't saved to the folder of the additional mailbox account. Instead, it's saved to the primary mailbox account. | See the following: • Messages sent from a shared mailbox aren't saved to the Sent Items folder of the shared mailbox in Outlook • Items that are deleted from a shared mailbox go to the wrong folder in Outlook Show phone screen on mac. Note that you may need to enable Cached Exchange Mode for these fixes to work. | Known issue | December 10, 2019 |
| Unable to import or export Microsoft OneNote documents from Microsoft OneDrive at IU | It is not possible to import or export Microsoft OneNote notebooks to or from OneDrive (for example, a local copy or other cloud service). | It is possible to save individual pages within a notebook to PDF files. Do this in the Microsoft OneNote desktop client rather than Microsoft OneNote Online. | Known issue | April 29, 2019 |
| Difficulties synchronizing mail-enabled Active Directory groups with Office 365 | Mail-enabled Active Directory groups that do not have an email address that ends in @exchange.iu.edu will not be synchronized with Office 365. | Contact your departmental IT Pro to have Active Directory groups mail-enabled properly. | Known issue | May 5, 2017 |
In Windows, hyperlinks in saved message files (.msg) will not open. | When you open a message saved into a file in Windows, links within do not work. Nothing happens when you click the links, nor do they open when you right-click and select Open Hyperlink. | Copy the URL of the hyperlink and paste it in the appropriate application. | Known issue | June 16, 2016 |
| Unable to activate Office 365 apps on iOS devices | Newly downloaded or updated copies of Office 365 cannot authenticate on iOS devices due to multiple prompts for authentication in an endless loop. | The problem is resolved on iOS devices running iOS version 10.0.1 or later. Microsoft is working on software updates that may resolve the issue for users who cannot update to at least iOS 10.0.1. In the meantime, you may also contact your campus Support Center for further assistance. | Known issue | September 15, 2016 |
| Two-Step Login (Duo) screen cut off during Office 365 account sign-in | When signing into your Office 365 account using any Office desktop application for Windows, the Duo screen does not completely fit in the window and some options are cut off the screen. | Press Tab on your keyboard to scroll down and view the rest of the Duo options. | Known issue | August 10, 2016 |
| Incorrect default time zone settings for new calendar events from Outlook for macOS | Calendar entries appear to be an hour off when Daylight Saving Time is in effect. | To prevent this from occurring on new calendar events, make sure the default time zone is set to Eastern Time (US & Canada), rather than Indiana (East). Access this setting by selecting Preferences.. from the Outlook menu, and clicking Calendar. | Known issue | March 18, 2016 |
| Incorrect default time zone settings for new events from Outlook on IUanyWare while in macOS | From macOS, using the IUanyWare version of Outlook, calendar entries appear to be an hour off when Daylight Saving Time is in effect. | To prevent this from occurring on new calendar events, change your Mac's time zone settings to a city in the Eastern time zone that is not in Indiana (for example, New York). | Known issue | March 18, 2016 |
| Mailto links not working in Outlook for Mac | In version 15.36.1, mailto links do not work. If you click a mail link, a new message window opens normally, but it will not be delivered if sent, nor will a copy be placed in Sent Items. | Updated to Outlook for Mac version 15.37 or later. | Resolved | August 16, 2017 |
| OnBase integration not available | Office 2016 integration is not available for IU's current version of OnBase (version 15 SP2). | IU has upgraded to OnBase version 16 SP1, which is compatible with Office 2016. | Resolved | March 3, 2017 |
| Appointments created in Windows versions of Outlook appear to be meetings in Outlook for Mac. | When you create an appointment in any version of Outlook for Windows and then attempt to edit it in Outlook for Mac, it will appear to be a meeting. It will indicate the invitation hasn't been sent, will have the option to Send instead of Save & Close, and will have the Organizer Meeting ribbon instead of Appointment. | Update to the latest version of Outlook for macOS. If that is not possible, in Outlook for Mac, while editing the item, click Cancel, which will revert the meeting back to an appointment. Then click Save & Close. | Resolved | October 13, 2016 |
| Office 2016 installed from the Office 365 service reports that your subscription has expired | If you installed Office 2016 using the Office 365 service, you must keep your subscription active by signing into your IU Office 365 account at least once every 30 days. | Sign into your Office 365 account:
| Resolved | April 4, 2016 |
| Outlook macOS certificate difficulties | After updating Outlook, you may see a pop-up warning you that 'A secure connection cannot be established with the server exchange.iu.edu because its intermediate or root certificate cannot be found', and prompting you to either Continue or Show certificate. | This issue was resolved with an updated certificate. | Resolved | March 18, 2016 |
| Skype for Business 2016 difficulties synchronizing address book | When using Skype for Business 2016, you may experience difficulties searching for contacts. Also, a 'Cannot Synchronize Address Book' notification message may appear at the bottom. | This issue has been resolved with patches. | Resolved | January 27, 2016 |
| Office 2013 compatibility issues | Office 2016 automatically uninstalls the Office 2013 suite. Also, Office 2016 cannot coexist with stand-alone Office 2013 applications, such as SharePoint Designer, InfoPath, Visio Professional, Visio Standard, Project Professional, and Project Standard (as well as Word, Excel, PowerPoint, Outlook, Publisher, and Access). | UITS recommends installing Office 2016 only if you no longer need any Office 2013 applications that are not part of the Office Professional Plus 2016 suite available at IU. | Resolved | November 6, 2015 |
Wd drive utilities mac mojave. 2020-09-11 18:00:03 • Filed to: macOS 10.14 Solutions • Proven solutions
Microsoft Office for macOS 10.14 is a productivity suite which contains products that create and edit different kinds and formats of documents. The common issues related to office for macOS 10.14 and helpful ways to fix them are contained in this article. If you download Microsoft Office for macOS 10.14 and you keep experiencing issues or errors, it might require a little fix or just reinstallation. No worries, here are top ways to solve problems of Office for macOS 10.14.
If Word starts and works correctly, you have resolved the problem (a damaged Word Options registry key). You may now have to change several settings to restore your favorite options in Word. If the problem is not resolved, restore the original Word Options registry subkey, and then try the next option. In that case you may need to uninstall Office 2016 from your Mac and then reinstall it. See Troubleshoot Office 2016 for Mac issues by completely uninstalling before you reinstall. If it does not print successfully from other programs that suggests there may be a problem with the printer drivers or configuration. The problem is occurred for many documents that printed fine in the past, using the same printer driver at the same machine. In this tutorial you 'll find detailed instructions to fix the wrong size printed output (Margins) when printing from Word 2013 or Word 2016.
The Common Problems of Microsoft Office for macOS 10.14
The major products of Office for macOS 10.14 which include but are not limited to Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, Microsoft Outlook, Microsoft OneNote and Microsoft Publisher, most of the times have issues and begin to misbehave. Here are some common issues of Office suite for macOS 10.14:
For Word
- The format for date could be displayed as 2 digits instead of the usual 4 digits.
- Crashes (especially at start-up) and slow performances.
- Numbered list not working well.
- Printing issues.
- Files not being saved to server.
For Excel
- Crashes while moving sheets between workbooks.
- The format for date could be displayed as 2 digits instead of the usual 4 digits.
- Misalignment of cursor in the function bar.
- Formatting a cell border requiring more than one try before it appears correctly.
For PowerPoint
- Crashing error when trying to open files.
- PowerPoint crashes while trying to open another app by hitting the command and tab key.
- You may be asked to save presentations while switching windows.
- Window might become unstable when trying to quit Slide Show in full screen.
- Errors with fonts.
For Outlook
- Crashes at start-up.
- Unable to import contacts into Outlook.
How to Troubleshoot macOS 10.14 Office Issues
Many problems in Office for macOS 10.14 are resolved by a few processes explained below.
1. Repairing Disk Permissions
To troubleshoot issues in microsoft office for macos 10.14 using the Repair disk permission option, do the following.
- Choose Utilities on the Go menu and launch Disk Utility
- Select your computer's main hard drive and select the First Aid tab
- Finally, click on Repair Disk Permissions
Note that only apps installed by Apple can be repaired using the Disk Utility Program. Also, folders (except home folders) can be repaired.
2. Run A Clean Start-up on macOS 10.14
To do this, you need to be logged in as an administrator on the computer, then perform a Safe Boot by restarting your Mac in Safe mode.
3. Create a new user account on you Mac
A corrupt user account could cause errors in macos 10.14 office. Creating a new user account may fix most of these errors.
4. Reset Microsoft Word
More specifically, you could troubleshoot the various components of office for macOS 10.14 by resetting their individual custom preferences.
To reset Microsoft Word preferences for instance:
- Close all programs running on your Mac
- Click Home and select Library on the Go menu then open the Preferences folder.
- Now drag com.microsoft.Word.plist file to your Mac desktop or open the Microsoft folder if you couldn't find the file and drag com.microsoft.Word.prefs.plist file to your Mac desktop.
- If you launch Microsoft word and do not see the error, close the app, drag back one of the files to its original location and restart Word. If the error shows up again then it means one of those files you dragged are corrupt. Quickly delete the file and the other one left on your desktop. So the problem is solved.
But if you launched Microsoft word and still saw an error, close the app and drag back both files to their default location. Then follow the steps below:
- Close all programs running on your Mac.
- Click Home and select Library on the Go menu then open the Preferences folder.
- Select Application > Microsoft > Office > User Templates and search for the normal.dotm file.
- When you find this file, drag it to your Mac desktop and launch Microsoft Word.
- If you do not see the error then the problem has been solved.
Note that you can follow the same steps above to reset preferences for other products of microsoft office for macos 10.14 by simply replacing the ‘word' in com.microsoft.Word.plist or com.microsoft.Word.prefs.plist with Excel, PowerPoint, etc while searching for the file.
5. How to Reinstall Microsoft Office for macOS 10.14
First you'd need to delete the existing Office on your Mac by opening the Application folder and deleting the suite. Then you can start reinstallation.
Be sure your Mac meets the system requirements and note that the steps below are for Office 2016 and Office 365.
- Sign into www.office.com with the associated account.
- On the homepage, if you're a Microsoft account user, click on Install Office and click Install. If you're a Work or School account user, click on Install Office apps and click Office 2016.
- Once the download begins, follow the instruction along with prompts to successfully reinstall Microsoft Office.
6. How to Update Microsoft Office for macOS 10.14
One of the few ways to update Office for macOS 10.14 is by opening the products individually and selecting File. Next, you choose Account and under Product Information select Update Information and click Update Now.
7. How to Get Microsoft Office macOS 10.14 Product Key
How to get product key of macOS 1o.14 Office? Just follow the easy steps follow to achieve it.
- If Office was purchased with a disc in a box, then the product key might be in the disc sleeve or somewhere in the box.
- If Office was bought as a product card, then the product key might be lying somewhere on the product card.
- If you purchased Office online, then the product key might be saved in your Microsoft account online or would have arrived your email safely.
- If your Mac came with Office preinstalled, then the product key might just be on a sticker placed on your Mac.
Mac 2016 Pro
8. Where to Get Office for macOS 10.14 Crack Version
To download Microsoft Office for macOS 10.14 crack version, visit https://www.4macsoft.com/microsoft-office-2016-mac-crack-full-download/
9. Prices of Microsoft Office for macOS 10.14
If you want to buy Microsoft Office for macOS 10.14, how is the price of different version for macOS 10.14? Here are the details for you to have a look before you decide.
- Office 365 Home goes for $99.95 per year.
- Office 365 Personal goes for $69.95 per year.
- Office Home and Student 2016 goes for $149.95 per year.
- Office Home and Business 2016 goes for $229.95 per year.
10. What Is Microsoft Office for macOS 10.14 Student?
Microsoft Office for student has been rolled out for students with learning tools to improve comprehension, support independent learning and remain easy to use. Features include enhanced dictation, reading speed and attention sustenance, word recognition improvement and other beautiful features.
Where to get Microsoft Office for macOS 10.14 student? You can buy Office for macOS 10.14 student from https://www.apple.com/shop/product/HKJB2LL/A/microsoft-office-home-student-2016-for-mac
11. Best Alternative to Office for macOS 10.14
The best alternative for Microsoft Office for macOS 10.14 would be the LibreOffice. If you're looking to exit the world of Microsoft Office, then LibreOffice with its open source and WYSIWYG word processing features will definitely serve a worthy purpose.
Where to get LibreOffice. LibreOffice can be downloaded from https://www.libreoffice.com/download
Your Must-Have Office Tool for macOS 10.14
An app every macOS 10.14 user must have is PDFelement. It's not just because it's the best, but because it is absolutely necessary to have one installed on your Mac. PDFelement for Mac has a wide range of features that retains it on top of all other productivity apps. It creates high quality PDF files, edits and signs PDF documents and many more. Most importantly, PDFelement for Mac converts documents for almost all Microsoft Office application, edits large texts and exports data to Excel.
Other key features of PDFelement for Mac:
- Sticky notes can be added.
- Comments are supported.
- Stamps are supported.
- Collaboration and easy memorization is supported.
- PDF fillable forms are easily created.
- Quick Editing and annotation of PDFs.
- Addition of watermarks, headers and footers are made easy.
- Huge number of PDF templates can be accessed.
- Files can be protected with password.
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Mac Office 2016
